Privacy Policy

Effective Date: October 5, 2024
SEMmodo is a DBA of Lennox Media Group LLC

SEMmodo (“we,” “us,” or “our”) operates as a digital marketing and technology services provider offering CRM solutions, automation tools, smart websites, advertising management, and related digital services. We are committed to protecting your privacy and maintaining the security of your personal information.

This Privacy Policy explains how we collect, use, share, and protect information when you interact with SEMmodo, including through our website, CRM platform, software tools, and communication channels.

1. Information We Collect
1.1 Personal Information You Provide

We may collect the following information directly from you:

  • Name, email address, phone number
  • Business information
  • Billing and payment details (processed securely through Stripe)
  • Form submissions, support requests, or onboarding questionnaires
  • Content you upload or send to us for marketing purposes (photos, text, branding files, etc.)
1.2 Automatically Collected Information

When you access our website or services, we may automatically collect:

  • IP address, browser type, device information
  • Pages visited, time spent, and website activity
  • Cookies and tracking technologies for analytics and performance
1.3 Client Customer Data

As a digital marketing agency, we may store or process information on behalf of our clients, including:

  • Lead submissions
  • Call logs and call recordings
  • SMS/MMS messages
  • Email communications
  • CRM activity and appointment data

We only handle this information to deliver contracted services and do not use it for our own marketing.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our digital marketing services
  • Create and maintain your CRM, automations, and advertising campaigns
  • Process payments and manage subscriptions
  • Communicate with you regarding your account, updates, or support
  • Analyze performance and optimize client campaigns
  • Comply with legal and regulatory requirements

We do not sell your personal information.

3. Third-Party Services We Use

To operate effectively, SEMmodo integrates with several third-party platforms. These providers may collect, store, or process data on our behalf. Common services include:

3.1 CRM and Automation Platform
  • GoHighLevel (GHL)
    Used for CRM operations, automation workflows, email and SMS communications, lead management, and form/chat widget submissions.
3.2 Advertising Platforms
  • Google Ads / Google Analytics
  • Meta (Facebook/Instagram) Ads
  • UpHex for ad launching and templates
    These tools may receive data for ad targeting, analytics, and campaign performance.
3.3 Payment Processing
  • Stripe
    Used for subscription billing, invoicing, and secure payment storage.
3.4 Communication Tools
  • Email service providers
  • SMS carriers and voice call providers
  • Support or chat tools

Each third party processes data under its own privacy policy. We only integrate with reputable providers that maintain industry-standard security.

4. How We Share Information

We may share information with:

  • Authorized service providers assisting with marketing campaigns, CRM setup, design, or ad management
  • Third-party vendors required to deliver your services (listed above)
  • Legal authorities if required by law, subpoena, or to protect our rights

We do not share personal data with unrelated third parties for advertising or resale.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. While no system is completely secure, we follow industry best practices, including:

  • Encrypted connections (HTTPS)
  • Secure storage through trusted third-party platforms
  • Limited internal access based on roles
  • Regular audits and monitoring
6. Data Retention

We retain information only as long as necessary to:

  • Deliver contracted services
  • Maintain your SEMmodo CRM account
  • Comply with laws or resolve disputes

Client data within the CRM is retained for as long as your subscription remains active. You may request data export or deletion upon cancellation.

7. Your Rights and Choices

You may request at any time:

  • Access to the information we have about you
  • Corrections to inaccurate data
  • Deletion of your personal information (unless needed for legal obligations)
  • Export of CRM or marketing data
  • Opt-out of marketing communications

To submit a request, email us at support@semmodo.com.

8. Cookies and Tracking

We may use cookies, pixels, and tracking scripts for:

  • Website performance
  • Retargeting ads
  • Analytics and traffic insights

You can manage or disable cookies through your browser settings, though some website features may not work correctly.

9. Information for Clients Managing Customer Data

If you use SEMmodo’s CRM or marketing software:

  • You are responsible for obtaining consent from your customers where required
  • You agree to comply with applicable privacy laws in your region
  • SEMmodo acts as a service provider/processor for your customer data
10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

SEMmodo (DBA of Lennox Media Group LLC)
Email: support@semmodo.com

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